Sample of complaint and adjustment latter

 

 

20 November 2015

 

Mr. Tamim Iqbal

Sales Manager

Rawlins Business Machines Ltd.

New York

 

Dear Mr. Iqbal,

On 2 November 2015 we ordered 460 blank DVDs under our order number T-20 which were delivered yesterday.

After opening the packets, 67 of them were found badly scratched. I did not realize this when I accepted the packages because they looked perfect from outside. Now, this has caused embarrassment for us in front of our clients. I assume that this damage was caused due to careless handling during packing.

I am enclosing a list of the damaged goods and will be glad if you will replace them as soon as possible.

 

Regards,

 

Soumya Sarkar

Purchase Manager

 

 

 

 

 

 

A trusted home for business machines

678, Petersberg Ave., New York

Ph: (877) 723-9876

 

 

 

26 November 2015

 

Mr. Soumya Sarkar

Purchase Manager

Carsons Ltd.

New York

 

Dear Mr. Sarkar,

Thank you so much for your letter of 20 November 2015 where you had mentioned about 67 damaged DVDs. I deeply regret this unfortunate incident.

The problem might have occurred due to the excessive rush in packing the goods. We have been in shortage of stuff during the last one month and our existing employees have to be busy day and night to handle the pressure of too many orders.  In this situation, this problem probably happened by unintentional carelessness.

I assure you that this will not happen in future. We will replace the damaged DVDs with fresh new ones. Once again, I am sorry.

 

Regards,

 

Tamim Iqbal

Sales Manager